Holly Lisle's Help Desk: Student and Reader Support
Help Desk

Hello, how can we help?

Suggested knowledgebase articles:

Help Desk Limited 8-1 thru 8-10

I will be out of town on a trip that is a mixture of business, anniversary, and family. I will try to check in, but I cannot guarantee that I can aid most help desk requests.

Please be assured that any requests will be honored once I am back in the office on August 11th, a Tuesday.

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Knowledgebase

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How do I write BETTER fiction?

Category: Knowledgebase

I get variations on this question VERY frequently. Along with How do write better fiction?, I get: How do I make people WANT to read what I've written? How do I get closer to being publishable? How do...

8,197
How to Read Your Receipt and Check on the Status of Your Classes

Category: Knowledgebase

To learn how to figure out the status of your classes from your receipt, please download my demonstration screenshot below. The top portion of your invoice shows your PAYMENT. In the example below, yo...

671
Site Upgrade Troubleshooting List

Category: Knowledgebase

START BY TRYING TO LOGIN: https://howtothinksideways.com/login/ (link opens in new window) First, get a temporary password: https://howtothinksideways.com/forgot-password/WHY? Because your old p...

10,505
Add pips to your Forum signature

Category: FORUM HELP

LINKS OPEN IN NEW TAB To add pips to your signature...Login: https://howtothinksideways.com/login/In your browser, open two tabs. In the first tab go to: http://howtothinksideways.com/student-achieve...

5,138
Add your avatar to the Forum

Category: FORUM HELP

(Links open in new tab) Login here: https://howtothinksideways.com/login/ The new forums are live and working, and you can once again add an avatar: http://howtothinksideways.com/forFT/ucp.php?i=pr...

3,931
I'm missing my Confirmation Email for HollysWritingClasses.com

Category: Knowledgebase

I've just discovered an enormous stack of new accounts still marked as UnConfirmed. Investigating them, I've discovered that they come from four email providers.   YAHOO.com HOTMAIL.com AO...

2,071
The Forum USER CONTROL PANEL. Private messages, pips, and more.

Category: FORUM HELP

The new forums contain a USER CONTROL PANEL (abbreviated UCP). To reach it, follow temporary login instructions here: http://howtothinksideways.com/temporary-login-process/ Once you are on the foru...

2,587
When I try to edit my account, I get -- error message "invalid ID (0)"

Category: Knowledgebase

This is a software issue related to the latest MemberMouse update Create a support ticket, let me know that you're experiencing the "invalid ID (0)" error and I'll create a temporary passwo...

2,446
Can't log in AFTER Holly changed my password

Category: Knowledgebase

You have to accept cookies to navigate the HTTS Writers' Boot Camp site. Here's WHY. The only way the site knows you're a member and which courses belong to use is by connecting with cookies to each...

2,934
Why can I only purchase one course at a time from the shop?

Category: Knowledgebase

When I purchased my new classroom software, I had specific things I wanted it to allow me to offer. All my courses include free site membership, which gives the purchaser: Lifetime re-download acc...

1,544
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