Holly Lisle's Help Desk: Student and Reader Support Help Desk
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Knowledgebase

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How do I write BETTER fiction?

I get variations on this question VERY frequently. Along with How do write better fiction?, I get: How do I make people WANT to read what I've written? How do I get clo

8,169
How to Read Your Receipt and Check on the Status of Your Classes

To learn how to figure out the status of your classes from your receipt, please download my demonstration screenshot below. The top portion of your invoice shows your PAYMENT. In the example below, yo...

656
Where are the free worksheets?

If you don't already have a free student account, please create one here: https://hollyswritingclasses.com/free/join.html Then copy receipts for any of my classes you have purchased from Amazon, B&...

2,033
What kind of FREE writing help do you offer?

Here's a list of the free writing help I offer: All articles in each section are linked in the right-side menu. Free writing articles and workshops:

1,731
Free eReaders for use with my books and courses

You can get free software from Adobe to let you read the ePub. http://www.adobe.com/products/digitaleditions/   You can get free Nook softw

1,768
Who will answer my question?

  Here's who will answer your questions: Most of the time, my daughter Rebecca will be helping you. Rebecca G: Writer, Site Owner's Daughter

3,655
How Do I Get My New Purchase?

Whether you purchased a class, a forum, or fiction, here's how to get your purchase. When you purchased, you created a user account. (Or were signed in because you already have one.) Either way, the...

1,914
When I try to edit my account, I get -- error message "invalid ID (0)"

This is a software issue related to the latest MemberMouse update Create a support ticket, let me know that you're experiencing the 

2,341
Can't log in AFTER Holly changed my password

You have to accept cookies to navigate the HTTS Writers' Boot Camp site. Here's WHY. The only way the site knows you're a member and which courses belong to use is b

2,921
I'm missing my Confirmation Email for HollysWritingClasses.com

I've just discovered an enormous stack of new accounts still marked as UnConfirmed. Investigating them, I've discovered that they come from four email providers.  

2,058
My PayPal Payment FAILED

If you have received a first notice that your payment failed in PayPal, here's what will happen next: PayPal will attempt to rebill twice more, at  72-hour intervals.  What usually causes t...

2,115
Site Upgrade Troubleshooting List

START BY TRYING TO LOGIN: https://howtothinksideways.com/login/ (link opens in new window) First, get a temporary password:

10,370
How To I Find My MISSING Purchases?

If you purchased classes from any of my old sites (Shop.HollyLisle.com, NovelWritingSchool.com, HowToReviseYourNovel.com, or the pre-upgrade HowToThinkSideways.com) you still own them and you can stil...

2,591
File Downloads are corrupt or broken

This is a browser issue.    If you have this problem, change to a different browser (Firefox, Mozilla, Safari, Camino...whatever you weren't using before) and try your download again.  ...

1,076
You said to clear my browser cache, and I don't know how...

Here's an excellent tutorial: http://www.bnl.gov/itd/webapps/browsercache.asp    -- Holly

1,576
Why can I only purchase one course at a time from the shop?

When I purchased my new classroom software, I had specific things I wanted it to allow me to offer. All my courses include free site membership, which gives the purchaser: Lifetime re-download acc...

1,420
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How do I write BETTER fiction?

Category: Knowledgebase

I get variations on this question VERY frequently. Along with How do write better fiction?, I get: How do I make people WANT to read what I've written? How do I get closer to being publishable? How do...

8,169
How to Read Your Receipt and Check on the Status of Your Classes

Category: Knowledgebase

To learn how to figure out the status of your classes from your receipt, please download my demonstration screenshot below. The top portion of your invoice shows your PAYMENT. In the example below, yo...

656
Site Upgrade Troubleshooting List

Category: Knowledgebase

START BY TRYING TO LOGIN: https://howtothinksideways.com/login/ (link opens in new window) First, get a temporary password: https://howtothinksideways.com/forgot-password/WHY? Because your old p...

10,370
Add pips to your Forum signature

Category: FORUM HELP

LINKS OPEN IN NEW TAB To add pips to your signature...Login: https://howtothinksideways.com/login/In your browser, open two tabs. In the first tab go to: http://howtothinksideways.com/student-achieve...

5,017
Add your avatar to the Forum

Category: FORUM HELP

(Links open in new tab) Login here: https://howtothinksideways.com/login/ The new forums are live and working, and you can once again add an avatar: http://howtothinksideways.com/forFT/ucp.php?i=pr...

3,877
Who will answer my question?

Category: Knowledgebase

  Here's who will answer your questions: Most of the time, my daughter Rebecca will be helping you. Rebecca G: Writer, Site Owner's Daughter Rebecca can help you log into your account, find your class...

3,655
Can't log in AFTER Holly changed my password

Category: Knowledgebase

You have to accept cookies to navigate the HTTS Writers' Boot Camp site. Here's WHY. The only way the site knows you're a member and which courses belong to use is by connecting with cookies to each...

2,921
How To I Find My MISSING Purchases?

Category: Knowledgebase

If you purchased classes from any of my old sites (Shop.HollyLisle.com, NovelWritingSchool.com, HowToReviseYourNovel.com, or the pre-upgrade HowToThinkSideways.com) you still own them and you can stil...

2,591
The Forum USER CONTROL PANEL. Private messages, pips, and more.

Category: FORUM HELP

The new forums contain a USER CONTROL PANEL (abbreviated UCP). To reach it, follow temporary login instructions here: http://howtothinksideways.com/temporary-login-process/ Once you are on the foru...

2,565
When I try to edit my account, I get -- error message "invalid ID (0)"

Category: Knowledgebase

This is a software issue related to the latest MemberMouse update Create a support ticket, let me know that you're experiencing the "invalid ID (0)" error and I'll create a temporary passwo...

2,341
I'm missing my Confirmation Email for HollysWritingClasses.com

Category: Knowledgebase

I've just discovered an enormous stack of new accounts still marked as UnConfirmed. Investigating them, I've discovered that they come from four email providers.   YAHOO.com HOTMAIL.com AO...

2,058
Why can I only purchase one course at a time from the shop?

Category: Knowledgebase

When I purchased my new classroom software, I had specific things I wanted it to allow me to offer. All my courses include free site membership, which gives the purchaser: Lifetime re-download acc...

1,420
How Do I Get My New Purchase?

Category: Knowledgebase

Whether you purchased a class, a forum, or fiction, here's how to get your purchase. When you purchased, you created a user account. (Or were signed in because you already have one.) Either way, the...

1,914
Where are the free worksheets?

Category: Knowledgebase

If you don't already have a free student account, please create one here: https://hollyswritingclasses.com/free/join.html Then copy receipts for any of my classes you have purchased from Amazon, B&...

2,033
Free eReaders for use with my books and courses

Category: Knowledgebase

You can get free software from Adobe to let you read the ePub. http://www.adobe.com/products/digitaleditions/   You can get free Nook software that will open the epub here: http://www.appup.c...

1,768
What kind of FREE writing help do you offer?

Category: Knowledgebase

Here's a list of the free writing help I offer: All articles in each section are linked in the right-side menu. Free writing articles and workshops: https://hollylisle.com/articles/ How To Write Flash...

1,731
My PayPal Payment FAILED

Category: Knowledgebase

If you have received a first notice that your payment failed in PayPal, here's what will happen next: PayPal will attempt to rebill twice more, at  72-hour intervals.  What usually causes t...

2,115
File Downloads are corrupt or broken

Category: Knowledgebase

This is a browser issue.    If you have this problem, change to a different browser (Firefox, Mozilla, Safari, Camino...whatever you weren't using before) and try your download again.  ...

1,076
You said to clear my browser cache, and I don't know how...

Category: Knowledgebase

Here's an excellent tutorial: http://www.bnl.gov/itd/webapps/browsercache.asp    -- Holly

1,576