Holly Lisle's Help Desk: Student and Reader Support Help Desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

FORUM HELP

Articles in this category

How do I write BETTER fiction?

I get variations on this question VERY frequently. Along with How do write better fiction?, I get: How do I make people WANT to read what I've written? How do I get clo

7,947
How to Read Your Receipt and Check on the Status of Your Classes

To learn how to figure out the status of your classes from your receipt, please download my demonstration screenshot below. The top portion of your invoice shows your PAYMENT. In the example below, yo...

375
Where are the free worksheets?

If you don't already have a free student account, please create one here: https://hollyswritingclasses.com/free/join.html Then copy receipts for any of my classes you have purchased from Amazon, B&...

1,950
What kind of FREE writing help do you offer?

Here's a list of the free writing help I offer: All articles in each section are linked in the right-side menu. Free writing articles and workshops:

1,645
Free eReaders for use with my books and courses

You can get free software from Adobe to let you read the ePub. http://www.adobe.com/products/digitaleditions/   You can get free Nook softw

1,648
Who will answer my question?

  Here's who will answer your questions: Most of the time, my daughter Rebecca will be helping you. Rebecca G: Writer, Site Owner's Daughter

3,555
How Do I Get My New Purchase?

Whether you purchased a class, a forum, or fiction, here's how to get your purchase. When you purchased, you created a user account. (Or were signed in because you already have one.) Either way, the...

1,805
When I try to edit my account, I get -- error message "invalid ID (0)"

This is a software issue related to the latest MemberMouse update Create a support ticket, let me know that you're experiencing the 

2,227
Can't log in AFTER Holly changed my password

You have to accept cookies to navigate the HTTS Writers' Boot Camp site. Here's WHY. The only way the site knows you're a member and which courses belong to use is b

2,816
I'm missing my Confirmation Email for HollysWritingClasses.com

I've just discovered an enormous stack of new accounts still marked as UnConfirmed. Investigating them, I've discovered that they come from four email providers.  

1,924
My PayPal Payment FAILED

If you have received a first notice that your payment failed in PayPal, here's what will happen next: PayPal will attempt to rebill twice more, at  72-hour intervals.  What usually causes t...

1,889
Site Upgrade Troubleshooting List

START BY TRYING TO LOGIN: https://howtothinksideways.com/login/ (link opens in new window) First, get a temporary password:

10,195
How To I Find My MISSING Purchases?

If you purchased classes from any of my old sites (Shop.HollyLisle.com, NovelWritingSchool.com, HowToReviseYourNovel.com, or the pre-upgrade HowToThinkSideways.com) you still own them and you can stil...

2,469
File Downloads are corrupt or broken

This is a browser issue.    If you have this problem, change to a different browser (Firefox, Mozilla, Safari, Camino...whatever you weren't using before) and try your download again.  ...

1,007
You said to clear my browser cache, and I don't know how...

Here's an excellent tutorial: http://www.bnl.gov/itd/webapps/browsercache.asp    -- Holly

1,525
Why can I only purchase one course at a time from the shop?

When I purchased my new classroom software, I had specific things I wanted it to allow me to offer. All my courses include free site membership, which gives the purchaser: Lifetime re-download acc...

1,305
  • Top articles
  • Latest articles
How do I write BETTER fiction?

Category: Knowledgebase

I get variations on this question VERY frequently. Along with How do write better fiction?, I get: How do I make people WANT to read what I've written? How do I get closer to being publishable? How do...

7,947
How to Read Your Receipt and Check on the Status of Your Classes

Category: Knowledgebase

To learn how to figure out the status of your classes from your receipt, please download my demonstration screenshot below. The top portion of your invoice shows your PAYMENT. In the example below, yo...

375
Site Upgrade Troubleshooting List

Category: Knowledgebase

START BY TRYING TO LOGIN: https://howtothinksideways.com/login/ (link opens in new window) First, get a temporary password: https://howtothinksideways.com/forgot-password/WHY? Because your old p...

10,195
Add pips to your Forum signature

Category: FORUM HELP

LINKS OPEN IN NEW TAB To add pips to your signature...Login: https://howtothinksideways.com/login/In your browser, open two tabs. In the first tab go to: http://howtothinksideways.com/student-achieve...

4,785
Who will answer my question?

Category: Knowledgebase

  Here's who will answer your questions: Most of the time, my daughter Rebecca will be helping you. Rebecca G: Writer, Site Owner's Daughter Rebecca can help you log into your account, find your class...

3,555
Add your avatar to the Forum

Category: FORUM HELP

(Links open in new tab) Login here: https://howtothinksideways.com/login/ The new forums are live and working, and you can once again add an avatar: http://howtothinksideways.com/forFT/ucp.php?i=pr...

3,074
Can't log in AFTER Holly changed my password

Category: Knowledgebase

You have to accept cookies to navigate the HTTS Writers' Boot Camp site. Here's WHY. The only way the site knows you're a member and which courses belong to use is by connecting with cookies to each...

2,816
How To I Find My MISSING Purchases?

Category: Knowledgebase

If you purchased classes from any of my old sites (Shop.HollyLisle.com, NovelWritingSchool.com, HowToReviseYourNovel.com, or the pre-upgrade HowToThinkSideways.com) you still own them and you can stil...

2,469
When I try to edit my account, I get -- error message "invalid ID (0)"

Category: Knowledgebase

This is a software issue related to the latest MemberMouse update Create a support ticket, let me know that you're experiencing the "invalid ID (0)" error and I'll create a temporary passwo...

2,227
The Forum USER CONTROL PANEL. Private messages, pips, and more.

Category: FORUM HELP

The new forums contain a USER CONTROL PANEL (abbreviated UCP). To reach it, follow temporary login instructions here: http://howtothinksideways.com/temporary-login-process/ Once you are on the foru...

2,225
I'm missing my Confirmation Email for HollysWritingClasses.com

Category: Knowledgebase

I've just discovered an enormous stack of new accounts still marked as UnConfirmed. Investigating them, I've discovered that they come from four email providers.   YAHOO.com HOTMAIL.com AO...

1,924
Why can I only purchase one course at a time from the shop?

Category: Knowledgebase

When I purchased my new classroom software, I had specific things I wanted it to allow me to offer. All my courses include free site membership, which gives the purchaser: Lifetime re-download acc...

1,305
How Do I Get My New Purchase?

Category: Knowledgebase

Whether you purchased a class, a forum, or fiction, here's how to get your purchase. When you purchased, you created a user account. (Or were signed in because you already have one.) Either way, the...

1,805
Where are the free worksheets?

Category: Knowledgebase

If you don't already have a free student account, please create one here: https://hollyswritingclasses.com/free/join.html Then copy receipts for any of my classes you have purchased from Amazon, B&...

1,950
Free eReaders for use with my books and courses

Category: Knowledgebase

You can get free software from Adobe to let you read the ePub. http://www.adobe.com/products/digitaleditions/   You can get free Nook software that will open the epub here: http://www.appup.c...

1,648
What kind of FREE writing help do you offer?

Category: Knowledgebase

Here's a list of the free writing help I offer: All articles in each section are linked in the right-side menu. Free writing articles and workshops: https://hollylisle.com/articles/ How To Write Flash...

1,645
My PayPal Payment FAILED

Category: Knowledgebase

If you have received a first notice that your payment failed in PayPal, here's what will happen next: PayPal will attempt to rebill twice more, at  72-hour intervals.  What usually causes t...

1,889
File Downloads are corrupt or broken

Category: Knowledgebase

This is a browser issue.    If you have this problem, change to a different browser (Firefox, Mozilla, Safari, Camino...whatever you weren't using before) and try your download again.  ...

1,007
You said to clear my browser cache, and I don't know how...

Category: Knowledgebase

Here's an excellent tutorial: http://www.bnl.gov/itd/webapps/browsercache.asp    -- Holly

1,525