Holly Lisle's Help Desk  -  Support for:

HollysWritingClasses.com   |   HollyLisle.com   |   ReadersMeetWriters.com

Create Your Ticket Here

Gather your information

To Document Ownership Of MISSING Classes Prior To The Move:

  • Create the ticket using your current email address, BUT IN THE TICKET INCLUDE your PayPal email address (if applicable), and any old emails you remember that you think you might have used on my sites to make purchases.

  • Your receipt(s) (if applicable) or screenshots of proof of ownership

  • Title your ticket DOCUMENTATION

  • Reply to your own ticket as many times as needed to attach all screenshots

  • Use the YELLOW "High Priority" Flag

Create your ticket

Creating your ticket is simple:

  • Enter your email address carefully: The single biggest reason help desk users don’t receive a reply from us is they mis-type their email address. PLEASE double-check your email address before submitting your ticket.

  • Type your message, including links, screenshots, and receipts as applicable.

  • Save your Ticket ID (partial ID shown below)

Ticket Follow-Up

We’ll reply to your ticket via email using the address you provided when we start work on your ticket. 

Please watch your email, and follow the link in it to add any further information.

You can view your existing ticket at any time using the link below on the right. You’ll need your Ticket ID to do this.

We answer tickets Monday through Friday, in the order in which we receive them. Please only create one ticket.

Please Do Not Reply to Tickets Via EMAIL

Because we received so much spam, we NO LONGER RECEIVE EMAILED REPLIES. Use the link in your ticket to reply in person in the Help Desk.

My PayPal Payment FAILED

If you have received a first notice that your payment failed in PayPal, here's what will happen next:

PayPal will attempt to rebill twice more, at  72-hour intervals.  What usually causes this is adding a new card to the PayPal account, changing account information, adding or subtracting a bank, changing your address... long list.  

Usually it'll be okay on the next pass. You can, however, call PayPal from the contact number on the PayPal site and see if there's anything you need to do fo fix the problem on your end.

If payment goes through on either attempt, the connection between the classroom software and PayPal will click in and you'll automagically be able to log back into the classroom, your next lesson will be waiting, and you'll just pick up where you left off.

If payment still won't go through after the third attempt for whatever reason, PayPal will automatically cancel the account, but even then, I've now had plenty of practice in setting folks up with a new sub.  

I'll put you back into class right where you left off.  Same price, same payment plan, same number of remaining payments. So either way, don't worry.  If you want to stay in the course, I'll make sure you can.

-- Holly

Article Details

Article ID:
Date added:
2013-05-19 18:24:32

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