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Gather your information

If you need help with a class, book, or product, make sure you have:


  • Your current email address and any old emails you’ve used on my sites that you remember

  • Your receipt(s) (if applicable)

  • A concise description of the problem you’re having

  • Link to the page where you had the problem (if applicable)

  • Screenshot of the problem (if applicable)

Create your ticket

Creating your ticket is simple:

  • Enter your email address carefully: The single biggest reason help desk users don’t receive a reply from us is they mis-type their email address. PLEASE double-check your email address before submitting your ticket.

  • Type your message, including links, screenshots, and receipts as applicable.

  • Save your Ticket ID (partial ID shown below)

Ticket Follow-Up

We’ll reply to your ticket via email using the address you provided when we start work on your ticket. 

Please watch your email, and follow the link in it to add any further information.

You can view your existing ticket at any time using the link below on the right. You’ll need your Ticket ID to do this.

We answer tickets Monday through Friday, in the order in which we receive them. Please only create one ticket.

Because of issues with spammers, you must reply to your ticket DIRECTLY, by logging into the Help Desk. Replies you send via email are automatically discarded by the system.

If you reply to your ticket via email, we will not receive your reply.

 

 

Knowledgebase
Holly Lisle's Help Desk: Student and Reader Support > Help Desk > Knowledgebase

Search help:


My PayPal Payment FAILED

Solution

If you have received a first notice that your payment failed in PayPal, here's what will happen next:

PayPal will attempt to rebill twice more, at  72-hour intervals.  What usually causes this is adding a new card to the PayPal account, changing account information, adding or subtracting a bank, changing your address... long list.  

Usually it'll be okay on the next pass. You can, however, call PayPal from the contact number on the PayPal site and see if there's anything you need to do fo fix the problem on your end.

If payment goes through on either attempt, the connection between the classroom software and PayPal will click in and you'll automagically be able to log back into the classroom, your next lesson will be waiting, and you'll just pick up where you left off.

If payment still won't go through after the third attempt for whatever reason, PayPal will automatically cancel the account, but even then, I've now had plenty of practice in setting folks up with a new sub.  

I'll put you back into class right where you left off.  Same price, same payment plan, same number of remaining payments. So either way, don't worry.  If you want to stay in the course, I'll make sure you can.

-- Holly
Related articles Site Upgrade Troubleshooting List
Article details
Article ID: 22
Category: Knowledgebase
Date added: 2013-05-19 15:24:32
Views: 631

 
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