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Holly Lisle's Help Desk  -  Support for:

HollysWritingClasses.com   |   HollyLisle.com   |   ReadersMeetWriters.com

Create Your Ticket Here

Gather your information

To Document Ownership Of MISSING Classes Prior To The Move:


  • Create the ticket using your current email address, BUT IN THE TICKET INCLUDE your PayPal email address (if applicable), and any old emails you remember that you think you might have used on my sites to make purchases.

  • Your receipt(s) (if applicable) or screenshots of proof of ownership

  • Title your ticket DOCUMENTATION

  • Reply to your own ticket as many times as needed to attach all screenshots

  • Use the YELLOW "High Priority" Flag

Create your ticket

Creating your ticket is simple:

  • Enter your email address carefully: The single biggest reason help desk users don’t receive a reply from us is they mis-type their email address. PLEASE double-check your email address before submitting your ticket.

  • Type your message, including links, screenshots, and receipts as applicable.

  • Save your Ticket ID (partial ID shown below)

Ticket Follow-Up

We’ll reply to your ticket via email using the address you provided when we start work on your ticket. 

Please watch your email, and follow the link in it to add any further information.

You can view your existing ticket at any time using the link below on the right. You’ll need your Ticket ID to do this.

We answer tickets Monday through Friday, in the order in which we receive them. Please only create one ticket.

Please Do Not Reply to Tickets Via EMAIL

Because we received so much spam, we NO LONGER RECEIVE EMAILED REPLIES. Use the link in your ticket to reply in person in the Help Desk.

Site Upgrade Troubleshooting List

START BY TRYING TO LOGIN: https://howtothinksideways.com/login/ (link opens in new window)

  1. First, get a temporary password:

    https://howtothinksideways.com/forgot-password/

    WHY? Because your old password was secure, meaning not even we could access it. So your password DID NOT GO into the new software.


  2. In the temporary password field, try every username and email address you have ever had (including PayPal addresses).

    WHY? Because the database process to EVERY email address you've ever used on ANY of my sites and created a new account with it. We cleaned up as many as we could find, but odds are enormous that you have more than one account, and that your purchases are ATTACHED to more than one account.

  3. If the email that seems to work for you is one you no longer have, create a support ticket here: http://novelwritingschool.com/support/

    WHY? Because I can go into your account and FIX your email address for you. Then you can log in and correct your username and anything else that may have gone wrong.


  4. If no email works for you, create a support ticket here, too. Some accounts are not reachable by the new login, but sometimes I can retrieve classes, forum posts, or a favorite username from them.

FINALLY, ONCE YOU'RE IN CLASS:

  • Check to see that you have all your classes. If you don't, create a support ticket here.

    WHY? So I can put them into your classroom for you. Get out your receipts for your missing classes and paste them into your ticket.

-- Holly