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Gather your information

If you need help with a class, book, or product, make sure you have:


  • Your current email address, PayPal email address if different and any old emails you’ve used on my sites that you remember

  • Your receipt(s) (if applicable)

  • A concise description of the problem you’re having

  • Link to the page where you had the problem (if applicable)

  • Screenshot of the problem (if applicable)

Create your ticket

Creating your ticket is simple:

  • Enter your email address carefully: The single biggest reason help desk users don’t receive a reply from us is they mis-type their email address. PLEASE double-check your email address before submitting your ticket.

  • Type your message, including links, screenshots, and receipts as applicable.

  • Save your Ticket ID (partial ID shown below)

Ticket Follow-Up

We’ll reply to your ticket via email using the address you provided when we start work on your ticket. 

Please watch your email, and follow the link in it to add any further information.

You can view your existing ticket at any time using the link below on the right. You’ll need your Ticket ID to do this.

We answer tickets Monday through Friday, in the order in which we receive them. Please only create one ticket.

HOLIDAY HOURS, 2018

The Help Desk will be closed Thursday, Nov. 22nd through Sunday Nov. 25th.

It will ALSO be December 24th AND 25th, and December 31st - January 1st, 2019.

Please Do Not Reply to Tickets Via EMAIL

Because we received so much spam, we NO LONGER RECEIVE EMAILED REPLIES. Use the link in your ticket to reply in person in the Help Desk.

Knowledgebase
Holly Lisle's Help Desk: Student and Reader Support > Help Desk > Knowledgebase

Search help:


How Do I Get My New Purchase?

Solution

Whether you purchased a class, a forum, or fiction, here's how to get your purchase.

When you purchased, you created a user account. (Or were signed in because you already have one.)

Either way, the process is the same:

Go here: https://howtothinksideways.com/login/

Type in your username and password, click enter, and you'll be in the Classroom Hub.

Find the name of the class or product you purchased under the CLASSES and FICTION columns, and click the link for your product.

You'll go to the introduction page for your class or ebook, and find your download pages for the course and worksheets (and forum links, if applicable) in the column on your right.

You have lifetime downloads, which means if your computer ever eats your hard drive, you can come back and replace anything you purchased.

-- Holly

(This article applies to NEW purchases from the BLUE HowToThinkSideways.com Shop. If you need to find OLD purchases missing from your new classroom, see How Do I Find MISSING Purchases?)

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Article details
Article ID: 45
Category: Knowledgebase
Date added: 2013-12-18 12:10:28
Views: 985

 
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