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Holly Lisle's Help Desk  -  Support for:

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Gather your information

If you need help with a class, book, or product, make sure you have:


  • Your current email address and any old emails you’ve used on my sites that you remember

  • Your receipt(s) (if applicable)

  • A concise description of the problem you’re having

  • Link to the page where you had the problem (if applicable)

  • Screenshot of the problem (if applicable)

Create your ticket

Creating your ticket is simple:

  • Enter your email address carefully: The single biggest reason help desk users don’t receive a reply from us is they mis-type their email address. PLEASE double-check your email address before submitting your ticket.

  • Type your message, including links, screenshots, and receipts as applicable.

  • Save your Ticket ID (partial ID shown below)

Ticket Follow-Up

We’ll reply to your ticket via email using the address you provided when we start work on your ticket. 

Please watch your email, and follow the link in it to add any further information.

You can view your existing ticket at any time using the link below on the right. You’ll need your Ticket ID to do this.

We answer tickets Monday through Friday, in the order in which we receive them. Please only create one ticket.

Because of issues with spammers, you must reply to your ticket DIRECTLY, by logging into the Help Desk. Replies you send via email are automatically discarded by the system.

If you reply to your ticket via email, we will not receive your reply.

 

 

Knowledgebase
Holly Lisle's Help Desk: Student and Reader Support > Help Desk > Knowledgebase

Search help:


How To I Find My MISSING Purchases?

Solution

If you purchased classes from any of my old sites (Shop.HollyLisle.com, NovelWritingSchool.com, HowToReviseYourNovel.com, or the pre-upgrade HowToThinkSideways.com) you still own them and you can still get them.

First, gather up your receipts so you know what you have (most folks discover they have a couple courses they forgot about).

Login: https://howtothinksideways.com/login/ (link opens in new window)

In the Classroom Hub, click the link for each class you should own. Click your browser BACK button for any course that gives you an error page.

Create a new ticket here: http://novelwritingschool.com/support/index.php?a=add (link opens in new window)

Let me know the names of each class you're missing, and paste the receipt or receipts for that class in your ticket, and I'll add them to your classroom for you.

-- Holly 


If you can't find a NEW purchase, read How Do I Get My New Purchase?

If you had an old account and can't get into the new classroom, read Site Upgrade Troubleshooting List.

Related articles Site Upgrade Troubleshooting List
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Can't log in AFTER Holly changed my password
Article details
Article ID: 46
Category: Knowledgebase
Date added: 2013-12-18 14:00:31
Views: 963

 
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