Holly Lisle's Help Desk  -  Support for:

HollysWritingClasses.com   |   HollyLisle.com   |   ReadersMeetWriters.com

Create Your Ticket Here

Gather your information

To Document Ownership Of MISSING Classes Prior To The Move:

  • Create the ticket using your current email address, BUT IN THE TICKET INCLUDE your PayPal email address (if applicable), and any old emails you remember that you think you might have used on my sites to make purchases.

  • Your receipt(s) (if applicable) or screenshots of proof of ownership

  • Title your ticket DOCUMENTATION

  • Reply to your own ticket as many times as needed to attach all screenshots

  • Use the YELLOW "High Priority" Flag

Create your ticket

Creating your ticket is simple:

  • Enter your email address carefully: The single biggest reason help desk users don’t receive a reply from us is they mis-type their email address. PLEASE double-check your email address before submitting your ticket.

  • Type your message, including links, screenshots, and receipts as applicable.

  • Save your Ticket ID (partial ID shown below)

Ticket Follow-Up

We’ll reply to your ticket via email using the address you provided when we start work on your ticket. 

Please watch your email, and follow the link in it to add any further information.

You can view your existing ticket at any time using the link below on the right. You’ll need your Ticket ID to do this.

We answer tickets Monday through Friday, in the order in which we receive them. Please only create one ticket.

Please Do Not Reply to Tickets Via EMAIL

Because we received so much spam, we NO LONGER RECEIVE EMAILED REPLIES. Use the link in your ticket to reply in person in the Help Desk.

How To I Find My MISSING Purchases?

If you purchased classes from any of my old sites (Shop.HollyLisle.com, NovelWritingSchool.com, HowToReviseYourNovel.com, or the pre-upgrade HowToThinkSideways.com) you still own them and you can still get them.

First, gather up your receipts so you know what you have (most folks discover they have a couple courses they forgot about).

Login: https://howtothinksideways.com/login/ (link opens in new window)

In the Classroom Hub, click the link for each class you should own. Click your browser BACK button for any course that gives you an error page.

Create a new ticket here: http://novelwritingschool.com/support/index.php?a=add (link opens in new window)

Let me know the names of each class you're missing, and paste the receipt or receipts for that class in your ticket, and I'll add them to your classroom for you.

-- Holly 

If you can't find a NEW purchase, read How Do I Get My New Purchase?

If you had an old account and can't get into the new classroom, read Site Upgrade Troubleshooting List.