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Gather your information

If you need help with a class, book, or product, make sure you have:


  • Your current email address, PayPal email address if different and any old emails you’ve used on my sites that you remember

  • Your receipt(s) (if applicable)

  • A concise description of the problem you’re having

  • Link to the page where you had the problem (if applicable)

  • Screenshot of the problem (if applicable)

Create your ticket

Creating your ticket is simple:

  • Enter your email address carefully: The single biggest reason help desk users don’t receive a reply from us is they mis-type their email address. PLEASE double-check your email address before submitting your ticket.

  • Type your message, including links, screenshots, and receipts as applicable.

  • Save your Ticket ID (partial ID shown below)

Ticket Follow-Up

We’ll reply to your ticket via email using the address you provided when we start work on your ticket. 

Please watch your email, and follow the link in it to add any further information.

You can view your existing ticket at any time using the link below on the right. You’ll need your Ticket ID to do this.

We answer tickets Monday through Friday, in the order in which we receive them. Please only create one ticket.

Because of issues with spammers, you must reply to your ticket DIRECTLY, by logging into the Help Desk. Replies you send via email are automatically discarded by the system.

If you reply to your ticket via email, we will not receive your reply.

 

 

Knowledgebase
Holly Lisle's Help Desk: Student and Reader Support > Help Desk > Knowledgebase

Search help:


Why can I only purchase one course at a time from the shop?

Solution

When I purchased my new classroom software, I had specific things I wanted it to allow me to offer.

All my courses include free site membership, which gives the purchaser:

  • Lifetime re-download access of anything purchased,
  • Lifetime in-version upgrade download access,
  • Lifetime worksheet downloads, including download upgrades
  • Lifetime access to all free writing forums
  • Lifetime access to any included or purchased course-specific forums
  • Lifetime access to any members-only extras, like the Free Flash Fiction course, General Membership writing videos, members-only early-bird class sign-up notices and occasional members-only course discounts, and so on.

Currently the software that allows me to offer all of these things has to set up access for each course and all of its individual pages, downloads, and forums separately, which means that courses can only be purchased separately.

If the software developers create a multi-purchase option with their software, I'll add it.

For now, it's simply not possible.

-- Holly

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Article details
Article ID: 47
Category: Knowledgebase
Date added: 2014-01-08 11:03:37
Views: 560

 
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