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Holly Lisle's Help Desk  -  Support for:

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Gather your information

If you need help with a class, book, or product, make sure you have:


  • Your current email address, PayPal email address if different and any old emails you’ve used on my sites that you remember

  • Your receipt(s) (if applicable)

  • A concise description of the problem you’re having

  • Link to the page where you had the problem (if applicable)

  • Screenshot of the problem (if applicable)

Create your ticket

Creating your ticket is simple:

  • Enter your email address carefully: The single biggest reason help desk users don’t receive a reply from us is they mis-type their email address. PLEASE double-check your email address before submitting your ticket.

  • Type your message, including links, screenshots, and receipts as applicable.

  • Save your Ticket ID (partial ID shown below)

Ticket Follow-Up

We’ll reply to your ticket via email using the address you provided when we start work on your ticket. 

Please watch your email, and follow the link in it to add any further information.

You can view your existing ticket at any time using the link below on the right. You’ll need your Ticket ID to do this.

We answer tickets Monday through Friday, in the order in which we receive them. Please only create one ticket.

Because of issues with spammers, you must reply to your ticket DIRECTLY, by logging into the Help Desk. Replies you send via email are automatically discarded by the system.

If you reply to your ticket via email, we will not receive your reply.

 

 

Knowledgebase
Holly Lisle's Help Desk: Student and Reader Support > Help Desk > Knowledgebase

Search help:


Can't log in AFTER Holly changed my password

Solution

You have to accept cookies to navigate the HTTS Writers' Boot Camp site.

Here's WHY.

The only way the site knows you're a member and which courses belong to use is by connecting with cookies to each page you're allowed to access.

The following instructions are for Internet Explorer. I'll happily post instructions for any other browser folks care to test and write out. (Submit your instructions for other browsers in a ticket.)

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You can select sites that are allowed to leave cookies behind while blocking all the others. Just follow these directions to allow a specific site in Internet Explorer. 

Open the tools in Internet Explorer. Make sure to move the pop-up box to be able to read the web address which is https://howtothinksideways.com

Go to the Privacy tab and under "Settings" Click the "Sites" button. This is on the top half of the window it IS NOT the "clear sites" button. 

Another pop-up window will appear. In the box under "Address of website" enter the exact address as shown above and click the "allow" button.

This should allow the log in to work without any problems.

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Thanks to MT for the IE instructions.

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Article details
Article ID: 48
Category: Knowledgebase
Date added: 2014-03-28 14:16:02
Views: 1562

 
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