If you need help with a class, book, or product, make sure you have:
Your current email address, PayPal email address if different and any old emails you’ve used on my sites that you remember
Your receipt(s) (if applicable)
A concise description of the problem you’re having
Link to the page where you had the problem (if applicable)
Screenshot of the problem (if applicable)
Creating your ticket is simple:
Enter your email address carefully: The single biggest reason help desk users don’t receive a reply from us is they mis-type their email address. PLEASE double-check your email address before submitting your ticket.
Type your message, including links, screenshots, and receipts as applicable.
Save your Ticket ID (partial ID shown below)
We’ll reply to your ticket via email using the address you provided when we start work on your ticket.
Please watch your email, and follow the link in it to add any further information.
You can view your existing ticket at any time using the link below on the right. You’ll need your Ticket ID to do this.
We answer tickets Monday through Friday, in the order in which we receive them. Please only create one ticket.
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The new forums are live and working, and you can once again add an avatar:
http://howtothinksideways.com/forFT/ucp.php?i=profile&mode=avatar
Instructions are on the page. Be very careful to make sure your image is the right size.