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Gather your information

If you need help with a class, book, or product, make sure you have:


  • Your current email address and any old emails you’ve used on my sites that you remember

  • Your receipt(s) (if applicable)

  • A concise description of the problem you’re having

  • Link to the page where you had the problem (if applicable)

  • Screenshot of the problem (if applicable)

Create your ticket

Creating your ticket is simple:

  • Enter your email address carefully: The single biggest reason help desk users don’t receive a reply from us is they mis-type their email address. PLEASE double-check your email address before submitting your ticket.

  • Type your message, including links, screenshots, and receipts as applicable.

  • Save your Ticket ID (partial ID shown below)

Ticket Follow-Up

We’ll reply to your ticket via email using the address you provided when we start work on your ticket. 

Please watch your email, and follow the link in it to add any further information.

You can view your existing ticket at any time using the link below on the right. You’ll need your Ticket ID to do this.

We answer tickets Monday through Friday, in the order in which we receive them. Please only create one ticket.

Because of issues with spammers, you must reply to your ticket DIRECTLY, by logging into the Help Desk. Replies you send via email are automatically discarded by the system.

If you reply to your ticket via email, we will not receive your reply.

 

 

Knowledgebase
Holly Lisle's Help Desk: Student and Reader Support > Help Desk > Knowledgebase

Search help:


Add pips to your Forum signature

Solution

LINKS OPEN IN NEW TAB

To add pips to your signature...

Login: https://howtothinksideways.com/login/

In your browser, open two tabs.

In the first tab go to: http://howtothinksideways.com/student-achievement-pips/ (or the homepage for your big course)


In the second tab go to: http://howtothinksideways.com/forFT/ucp.php?i=profile&mode=signature

Copy and paste the code IN GREEN COURIER on the PIPS PAGE into your signature box. You only have 400 characters (blank spaces count) in your signature, so you will have to be selective.

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Article details
Article ID: 52
Category: FORUM HELP
Date added: 2014-12-15 11:57:39
Views: 579

 
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