Holly Lisle's Help Desk  -  Support for:

HollysWritingClasses.com   |   HollyLisle.com   |   ReadersMeetWriters.com

5/30/2020: KNOWN ISSUE - Class Downloads Are Broken, and We're Working on the Fix

Gather your information

If you need help with a class, book, or product, make sure you have:

  • Your current email address, PayPal email address if different and any old emails you’ve used on my sites that you remember

  • Your receipt(s) (if applicable)

  • A concise description of the problem you’re having

  • Link to the page where you had the problem (if applicable)

  • Screenshot of the problem (if applicable)

Create your ticket

Creating your ticket is simple:

  • Enter your email address carefully: The single biggest reason help desk users don’t receive a reply from us is they mis-type their email address. PLEASE double-check your email address before submitting your ticket.

  • Type your message, including links, screenshots, and receipts as applicable.

  • Save your Ticket ID (partial ID shown below)

Ticket Follow-Up

We’ll reply to your ticket via email using the address you provided when we start work on your ticket. 

Please watch your email, and follow the link in it to add any further information.

You can view your existing ticket at any time using the link below on the right. You’ll need your Ticket ID to do this.

We answer tickets Monday through Friday, in the order in which we receive them. Please only create one ticket.

Please Do Not Reply to Tickets Via EMAIL

Because we received so much spam, we NO LONGER RECEIVE EMAILED REPLIES. Use the link in your ticket to reply in person in the Help Desk.

The Forum USER CONTROL PANEL. Private messages, pips, and more.

The new forums contain a USER CONTROL PANEL (abbreviated UCP).

To reach it, follow temporary login instructions here:


Once you are on the forums, find the User Menu in the right column on computers, and at the bottom of the page on mobile devices:

The User Control Panel

If you have a message waiting for you in the forum user control panel, you'll see in the left corner of the UCP front page, just under the words Front Page. (Highlighted in the image below.) Clicking this link will take you to all your unread messages.

You can view all posts you have ever made in the forum by clicking the link directly to its right.

Underneath of that, you'll find six tabs leading to separate pages in the UCP:

Overview | Profile | Board preferences | Private messages | Usergroups | Friends & Foes

Please take your time to look through each of these pages: This is where you decide whether you want to always receive notices from the forums when your post has been answered, whether you want to receive private messages (PMs) from other students, where you set up your signature and add pips, where you create your profile and add your avatar, and much more.

If you check the FAQ, shown in the USER MENU above, two links beneath the User Control Panel, you will find complete and very helpful instructions on all aspects of using the forum. If you have questions about the forum, please check those BEFORE creating a HELP DESK TICKET.


Article Details

Article ID:
Date added:
2014-12-22 16:01:34

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