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Holly Lisle's Help Desk  -  Support for:

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Gather your information

If you need help with a class, book, or product, make sure you have:


  • Your current email address and any old emails you’ve used on my sites that you remember

  • Your receipt(s) (if applicable)

  • A concise description of the problem you’re having

  • Link to the page where you had the problem (if applicable)

  • Screenshot of the problem (if applicable)

Create your ticket

Creating your ticket is simple:

  • Enter your email address carefully: The single biggest reason help desk users don’t receive a reply from us is they mis-type their email address. PLEASE double-check your email address before submitting your ticket.

  • Type your message, including links, screenshots, and receipts as applicable.

  • Save your Ticket ID (partial ID shown below)

Ticket Follow-Up

We’ll reply to your ticket via email using the address you provided when we start work on your ticket. 

Please watch your email, and follow the link in it to add any further information.

You can view your existing ticket at any time using the link below on the right. You’ll need your Ticket ID to do this.

We answer tickets Monday through Friday, in the order in which we receive them. Please only create one ticket.

Because of issues with spammers, you must reply to your ticket DIRECTLY, by logging into the Help Desk. Replies you send via email are automatically discarded by the system.

If you reply to your ticket via email, we will not receive your reply.

 

 

Knowledgebase
Holly Lisle's Help Desk: Student and Reader Support > Help Desk > Knowledgebase

Search help:


I'm missing my Confirmation Email for HollysWritingClasses.com

Solution

I've just discovered an enormous stack of new accounts still marked as UnConfirmed.

Investigating them, I've discovered that they come from four email providers.

 

  • YAHOO.com
  • HOTMAIL.com
  • AOL.com
  • GMAIL.com

 

There were a couple of strays in there from unusual domains, but the big four above are the major culprits.

If your missing confirmation email has to go through Yahoo, Hotmail, or AOL, realize that a lot of folks have signed up from those addresses, a lot of confirmation emails will have gone to those addresses, and because they're free services, they can (and do) simply delete anything they've decided looks like spam.

 

You are unlikely to EVER get a confirmation email to any of those three.

 

With GMAIL, it's a different story. Your email will get there, but it will be hidden in a folder called PROMOTIONS.

Go into that folder, find your confirmation link, follow GMAIL's instructions for moving email you actually want to receive into your main folder, and confirm your link.

 

For the other three services (and small, offbeat services that may be "helping" you by deleting mail they don't like), all I can suggest is use GMAIL.

 

The other alternative is paid email. I get mine along with my domain at Tigertech. If you have a domain, you get to tell it what email you want to receive.

 

Holly

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Article details
Article ID: 54
Category: Knowledgebase
Date added: 2015-12-03 19:00:03
Views: 468

 
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